Modified Date: 21-5-2018

Privacy Statement for Personally Identifiable Information of Digiweb Ltd

Digiweb Ltd (referred to as "we", "us", "Digiweb" or "Company") is committed to protecting your privacy and processing your personally identifiable information.

This privacy statement for personally indentifiable information:

• provides an overview of how Digiweb collects and processes your personal information and informs you about your rights according to the local laws for the protection of personal information and the European Union's General Data Protection Regulation (GDPR).
• is addressed to natural persons who are either existing or prospective clients of the Company or are authorized representatives / assignees, or the beneficial owners of legal or natural persons who are existing or potential clients of the Company
• is addressed to natural persons who had a business relationship of this nature with the Company in the past

For the purposes of this statement, personal information is understood to be any information which is relevant to you, with which your identity is or can be identified and which include, for example, your name, email address, physical address, VAT number, IP address (only when we have collected it in conjunction with directly identifying information).

1. Who are we

Digiweb Ltd is a limited company registered Greece with the purpose of providing Website and Internet services.

If you have any questions about your use of personal information you can contact the Data Protection Officer through the Contact Us form of our site or by emailing info αt digiweb.gr

If you want a copy of your personal information kept on file ("data portability right") or delete the personal information we keep on file for you ("right to be forgotten") please log into our site and use the Data Rights menu item.

2. Which personal information we process and where do we collect it from

We collect personal information of our current and prospective clients through our web site. We never collect information in person, through any other means or using a third party representative.

Invoicing information. In accordance to the local tax laws and the European Union's VAT and invoicing directives we collect the following personal information: your name, email address, physical address, company name (if applicable), company activity (if applicable), VAT number (if applicable), IP address, country based on your IP address and the User Agent string of the web browser you used when subscribing. This information is used to generate the legally stipulated invoice upon successful payment of your purchase and for proving your country of origin should it be required in accordance to the European Union's VAT directives.

IP address. Your IP address is temporarily collected whenever you are accessing our site in our web server's logs, our security software's logs and our download system's logs. IP address information is not directly identifiable information but if it's stored in conjunction with your user account ID it might be an indirect identifier.

Contact form information. Any information you volunteer by submitting a contact form through this web site's Contact Us page. We use this information to respond to your requests.

3. Whether you are legally obliged to provide us your personal information

Providing your invoicing information is legally required in accordance to the European Union's VAT directive and its incorporation to local tax laws.

Your IP address in the context of security and abuse prevention is specifically exempt from requiring your consent per the European Union's GDPR. We are legally required to ensure the security of your personal information through any appropriate technical means and that includes collecting your IP address in that context.

Any other personal information is volunteered  by you in order for us to be able to provide our services to you. You are not legally required to provide it but unless you do we won't be able to provide you the services agreed upon. Simply put, if you don't tell us what the problem is and give us the means to reproduce and troubleshoot it we can't do anything for you except tell you to read our documentation.

4. Why we process your personal information and what is the legal basis

As we mentioned already, we process your personal information with transparency and as such we process your personal information per the GDPR and the local data protection laws for one of the following reasons:

To comply with a legal obligation

There are certain obligations in accordance to local and international laws, as well as Directives issued by the European Union. These legal obligations require the processing of your personal information. In other cases we may receive a court order or otherwise be legally obliged to process or convey your personal information to third parties.

Because you have given your consent.

If you have explicitly provided your consent the processing of your personally identifiable information draws its legality upon your explicit consent. You have the right to withdraw your consent at any time. However, any processing which took place before your consent's withdrawal is not affected.

5. Who are the recipients of your personal information

While fulfilling our contractual or legal obligations your personally identifiable information may be conveyed to our partners and subcontractors. These providers and suppliers are in contract with Akeeba with which they are obliged to uphold the confidentiality and protection of your personal information in accordance to the local data protection laws and the GDPR.

The recipients of your personal information are as follows.

1. Google, Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Provides analytics for our site. Only anonymized information is sent to Google. Evan as such, it's unclear whether they should be listed as a data processor. The only way to resolve ambiguity is to list them here but clearly state that to the best of knowledge and technical ability we do not send any personally identifiable information to them.

6. How we deal with your personal information for marketing purposes and whether we use profiling for such activities

In general, we do not base our marketing activites on the personal information we have collected from our clients. We do not perform personalized marketing and we do not make use of profiling for marketing purposes.

7. How long do we keep your personal information

We retain your personal information for as long as we have a business relationship with you as evidenced by the existence of an active subscription or a log in to your account.

We are legally required to retain your invoicing information, both as an off-line backup and in the custody of our auditors, for a period of up to TEN (10) years after the invoice has been issued.

8. Your data protection rights

You have the following rights with regards to the personally identifiable information we keep on file for you:

• Access your personal information. This lets you for example get a copy of the personal data we keep on file for you and confirm that we are processing it legally. You can request a copy of your data through the Data Rights menu item on our site after logging into our site.
• Request the correction of the personal information we keep on you. This allows you to correct incomplete or inaccurate information we keep on file for you. This can be done from the My Profile menu item on our site after logging into our site. Please note that correcting your invoicing information is only possible when purchasing a subscription and the correction is only applied to newly issued invoices only. This is a legal requirement.
• Ask for the deletion of your personal information (a.k.a. "right to be forgotten"). This lets you request that we delete your personal information when there is no real reason for us to process it. Kindly note that this is impossible for 60 days since your last invoice for taxation reporting reasons.
• Object to processing your personal information (a.k.a. "right to objection") when we base our processing on protecting our interests bit there is something special in your situation which makes you want to object to the processing for this reason. If you object we will no longer process your personal information unless we can prove pressing legal reasons for the processing which trump your interests, rights and freedoms. Please note that this is largely inapplicable to our business relationship since our processing is done either on a legal basis, your explicit consent or is exempt from the GDPR protections (e.g. keeping an IP log for security reasons).
• You have the right to object in cases where we process your personal information for reasons of direct marketing. This also includes profiling, to the extent that this is used for direct marketing. This is also inapplicable to our business relationship since we do not engage in direct marketing.
• Ask the limitation of the processing of your personal information. This allows you to ask us to limit the processing of your personal information, that is to use it only for specific cases, if:
  • they are inaccurate;
  • they have been used illegally but you do not wish us to delete them;
  • they are no longer necessary but you want us to retain them for their use in potential legal demands;
  • You have asked us to stop using your personal information but you are waiting us to confirm if we have legal reasons to use them.
• Ask for a copy of the personal information pertaining to you in a structured, commonly used and machine readable format, to convey this information to other organizations. You may also request that we directly convey that file to another organization of your choice. This is also known as "data portability right".
• Withdraw your consent regarding the processing of your personal information at any time. Please note that withdrawal of your consent at any time does not invalidate the legality of the processing based on your consent before that was revoked or withdrawn by you.

To exercise any of your rights we kindly ask you to use the tools offered on our site after logging in. Alternatively, or if you have questions about the use of your personal information from us, you can contact us through the Contact Form or you can contact our Data Protection Officer directly as explained earlier in this document.

According to the law, we will reply to your requests promptly and within 30 business days. If you have not received a reply from us for over three weeks (21 days) please retry contacting us with alternate means; most likely your request never reached us. Please note that we reserve the right to direct you to our site's tools and / or this Privacy Statement if your concern is readily addressed by it. Per the law, we reserve the right to not reply to your requests if they are too often or are otherwise in abuse of the provisions of the law.

Right to file a complaint

If you have exercised some or all of your rights to data protection and you still feel that your concerns about the way we use your personal data have not been addressed satisfactorily by us, you have the right to file a complaint by filling in the Contact Us form on our site. You also have the right to file a complaint with the Office of the Personal Data Protection Commissioner. On the relevant website you will find information on how to file complaints.

9. Changes in this Privacy Statement

We may periodically modify or amend this privacy statement.

When this happens we will change the date on the top of the page and keep a change log at the end of this page. We do not have the technical means to notify our clients about any changes. We recommend that you re-examine this statement periodically so that you are always updated on the way we process and protect your personal information.

10. Cookies Policy

Our site uses small text files, known as Cookies, to enhance your experience and work better.

To learn more about the use of cookies on our site please consult our Cookies Policy. Links to this statement, our Cookies Policy and our Terms of Service can be found at the bottom of every page of our public (meaning: no user logged in yet) site.

NOTICE: The European Union's General Data Protection Regulation 2016/679 is in effect on May 25th 2018. Until then the Laws for Processing Personal Data Information (Protection of the Individual) from 2001 to 2012 are still in effect.

CHANGELOG: 

Initial Version: 21-5-2018.